Privacy Policy
The Lodge Natural Healing Center • Last Updated: October 20, 2026
Important SMS & Mobile Privacy Commitment: We respect your privacy and are committed to protecting your personal information. Under no circumstances is mobile information or SMS opt-in consent shared with third parties or affiliates for marketing or promotional purposes.
1. Introduction & Scope
Welcome to The Lodge Natural Healing Center ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (naturalhealinglodge.com), book wellness appointments via our online scheduling system (Jane App), complete lead or consultation request forms, or interact with our clinic in person, over the phone, or via text message.
By accessing our website, submitting inquiries, or scheduling appointments, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Contact & Identification Data: First and last name, phone number, email address, and physical mailing address.
- Consultation & Health Concerns: Primary wellness goals, reasons for seeking support (such as fatigue, digestion, hormones, or stress), and preferred contact methods submitted through consultation request forms.
- Appointment & Intake Details: Session bookings, package and membership preferences, and intake questionnaires submitted through our secure scheduling software.
- Communications: Records of your inquiries, SMS messages, emails, or phone conversations with our clinic staff and practitioners.
- Technical & Website Usage Data: IP address, browser type, device information, and pages visited, collected via standard server logs and secure analytics.
3. Mobile Terms of Service & SMS Communication (10DLC Compliance)
When you opt in to receive text messages from The Lodge Natural Healing Center, you agree to the following terms:
- No Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Marketing Text Messages: If you provide express written consent, we may send marketing text messages about special offers, package discounts, new wellness technologies, and service updates to the phone number provided. Message frequency may vary. Message & data rates may apply.
- Non-Marketing Text Messages: If you provide consent, we may send non-marketing text messages related to appointment reminders, consultation follow-ups, intake status, and responses to your direct inquiries. Message frequency may vary. Message & data rates may apply.
- Opting Out (STOP): You can cancel SMS notifications at any time. Simply reply STOP to any text message you receive from us. After sending STOP, we will send an SMS to confirm that you have been unsubscribed, after which you will no longer receive text messages from that campaign.
- Help & Support (HELP): If you are experiencing issues with our messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at (513) 454-6883.
- Carriers are not liable for delayed or undelivered messages.
4. How We Use Your Information
We use the personal information collected only for legitimate business and wellness purposes, including:
- Scheduling, coordinating, and managing your wellness appointments and consultations.
- Responding to your inquiries and providing client service and support.
- Tailoring package and therapy recommendations based on your symptoms and goals.
- Sending appointment confirmations, reminders, and educational wellness updates.
- Maintaining administrative, billing, and accounting records.
- Complying with applicable legal, regulatory, and healthcare requirements.
5. How We Protect Your Information
We implement physical, electronic, and administrative safeguards designed to maintain the confidentiality, integrity, and security of your personal information. Online booking and intake records are handled through certified, secure platforms with industry-standard encryption. Access to client information is restricted solely to authorized practitioners and staff members who need it to provide you with care.
6. Information Sharing & Disclosure
We do not sell, rent, lease, or trade your personal information. We disclose personal information only under the following limited conditions:
- Service Providers: Trusted third-party vendors who assist us in operating our website, scheduling platform (e.g., Jane App), and communication workflows, strictly under confidentiality agreements.
- Legal Requirements: When required by subpoena, court order, or applicable law to protect the safety, rights, or property of our practice, clients, or the public.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask that we delete or restrict processing of your information where permissible by law. To make any of these requests, please contact us using the details below.
8. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at:
The Lodge Natural Healing Center
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